Contact
Get in touch.
We’re a small team that reads every message. Stuck, frustrated, delighted, or just want to tell us how the baby slept? We want to hear it.
Email us
The best way to reach us. We reply as soon as we can.
hello@hushelo.com
In-app support
Open the app and go to Settings, Help, Contact support. We’ll see your message alongside your account context, which helps when we need to reproduce a bug.
What are you writing about?
Everything goes to the same address. Putting the topic in the subject line helps us route it to the right person.
- Support
I’m stuck or something’s broken
Bug reports, missing data, sync issues, app crashes, family-invite problems. Include your phone model and iOS or Android version, and a screenshot if you can.
- Billing
Subscription, refund or payment
Refunds are processed by Apple or Google, because they handled the payment. We’re happy to help you contact them and give them any context they need.
- Privacy
Data access, export or deletion
See the rights section of our Privacy Policy. We try to respond within 7 days and to complete the request within 30.
- Feedback
A feature idea or feedback
We read every one.
- Press
Press, partnership or business
Partnership proposals, interview requests, anything that isn’t personal support.
- Security
I think I found a security issue
Please email us before disclosing it publicly. We treat these reports as a priority.
Quick answers before you write
- Frequently asked questions: pricing, twins, the watch, family sharing, offline use.
- Privacy Policy: exactly what we collect, who we share it with, and your rights.
- Terms of Service: the rules of using Hushelo, refunds and the medical disclaimer.