Contact
Real humans. Fast replies.
We’re a small team that reads every message. If you’re stuck, frustrated, delighted, or just want to tell us how the baby slept - we want to hear it.
Email us
The fastest way to reach a human. Reply expected within one business day, usually faster.
hello@hushelo.com
In-app support
Open the app, head to Settings → Help → Contact support, and we’ll see the message alongside your account context. Useful when you’re reporting a bug we need to reproduce.
What are you reaching out about?
All of these go to the same address - the prefix in the subject line just helps us route it to the right person.
[Support]I’m stuck or something’s brokenBug reports, missing data, sync issues, app crashes, family-invite problems. Include your phone model + iOS/Android version, and a screenshot if you can.[Billing]Subscription, refund, or paymentNote: refunds are processed by Apple or Google because they handled the payment. We’re happy to help you contact them and provide any context they need.[Privacy]Data access, export, or deletion requestSee the rights section in our Privacy Policy. We respond within 7 days and complete the request within 30.[Feedback]I have a feature idea or feedbackWe read every one. Many of the best parts of Hushelo started as a one-line email from a parent.[Press]Press, partnership, or businessInvestor decks, partnership proposals, interview requests, anything that’s not personal support.[Security]I think I found a security issuePlease email us before disclosing publicly. We acknowledge within 48 hours and aim to fix critical issues within a week.
Quick answers before you write
Most questions have a fast answer already on the site:
- Frequently Asked Questions - pricing, twins, watch, family sharing, offline use.
- Privacy Policy - exactly what we collect, who we share with, your rights.
- Terms of Service - the rules of using Hushelo, refunds, medical disclaimer.